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Hormonal and Pain Medications

Category: Clinical Assessments: HBM Oncology
Skill Level: Intermediate
System/Tool Relevance: UMS, GEXUS, NEXUS
Target Audience: All Oncology Agents, Case managers and HLQ
Course Duration: 1 hour
Course Owner/Facilitator: Annah Banda

Hospital Claims Assessing - 3 Tier Assessment

Category: 3 Tier Assessments
Skill Level: Basic/Intermediate
System/Tool Relevance: GEXUS/NEXUS/UMS
Target Audience: Call centre/Data capturers/Back-office
Course Duration: 45 minutes
Course Owner/Facilitator: Marisa Engelbrecht

How to Find a Contract

Category: Claims
Skill Level: Basic
System/Tool Relevance: SharePoint
Target Audience: Claims Agents
Course Duration: 15 min
Course Owner/Facilitator: Sheena Hartgill

How to Find a Member

Category: Claims
Skill Level: Basic
System/Tool Relevance: UMS
Target Audience: Claims Agents
Course Duration: 15 min
Course Owner/Facilitator: Sheena Hartgill

How to Find a PAR

Category: Claims
Skill Level: Basic
System/Tool Relevance: SharePoint
Target Audience: Claims Agents
Course Duration: 15 min
Course Owner/Facilitator: Sheena Hartgill

How to Find a SOP

Category: Claims
Skill Level: Basic
System/Tool Relevance: UMS
Target Audience: Claims Agent
Course Duration: 15 min
Course Owner/Facilitator: Sheena Hartgill

How to look up a Scheme's anaesthetic unit value

Category: Assessing
Skill Level: Advanced
System/Tool Relevance: Nexus
Target Audience: Call Centre Agents, Admin Support (Back Office) Agents and all Assessing staff
Course Duration: 30 min
Course Owner/Facilitator: Ursula Huxham

How to look up a Scheme's clinical unit value

Category: Assessing
Skill Level: Advanced
System/Tool Relevance: Nexus
Target Audience: Call Centre Agents, Admin Support (Back Office) Agents and all Assessing staff
Course Duration: 30 min
Course Owner/Facilitator: Ursula Huxham

How to navigate to the Nexus Capturing Learner Guide on SPP

Category: Assessing
Skill Level: Basic
System/Tool Relevance: SharePoint
Target Audience: Call Centre Agents, Admin Support (Back Office) Agents and all Assessing staff
Course Duration: 10 min
Course Owner/Facilitator: Ursula Huxham

How to navigate to the Nexus Modifiers Learner Guide on SPP

Category: Assessing
Skill Level: Basic
System/Tool Relevance: SharePoint
Target Audience: Call Centre Agents, Admin Support (Back Office) Agents and all Assessing staff
Course Duration: 10 min
Course Owner/Facilitator: Ursula Huxham

How to Navigate to the Nexus Training Platform

Category: Membership
Skill Level: Basic
System/Tool Relevance: SharePoint; Nexus Training Platform
Target Audience: Call Centre Agents
Course Duration: 15 min
Course Owner/Facilitator: Gerda Kuys

How to Search for a Membership Number Using an ID Number

Category: Membership
Skill Level: Intermediate
System/Tool Relevance: Nexus
Target Audience: Call Centre Agents
Course Duration: 30 min
Course Owner/Facilitator: Gerda Kuys

ICD 10 Coding Overview Assessment

Category: Non-Clinical Assessments: Call Centre
Skill Level: Basic
System/Tool Relevance: UMS/Nexus
Target Audience: Call Centre Agents
Course Duration: 1.5 hours
Course Owner/Facilitator: Rashid Abrahams

Introduction to Health Care Assessment

Category: Non-Clinical Assessments: Call Centre
Skill Level: Basic
System/Tool Relevance: UMS/Nexus
Target Audience: Call Centre Agents
Course Duration: 45 minutes
Course Owner/Facilitator: Rashid Abrahams

Introduction to Healthcare

Category: Non-clinical: Call Centre
Skill Level: Basic
System/Tool Relevance: NEXUS
Target Audience: Call Center Agants
Course Duration: 1hr
Course Owner/Facilitator: Rashid Abrahams

Introduction to Healthcare - Module 1 – Role Players in Healthcare - 2022

Category: Introduction to Healthcare - 2022
Skill Level: Basic
System/Tool Relevance: SharePoint
Target Audience: Call Centre Agents
Course Duration: 1 hour
Course Owner/Facilitator: Rashid Abrahams

Introduction to Healthcare - Module 2 – The AfroCentric Structure - 2022

Category: Introduction to Healthcare - 2022
Skill Level: Basic
System/Tool Relevance: SharePoint
Target Audience: Call Centre Agents
Course Duration: 1 hour
Course Owner/Facilitator: Rashid Abrahams

Introduction to Healthcare - Module 2 – The AfroCentric Structure - 2025

Category: Introduction to Healthcare - 2022
Skill Level: Basic
System/Tool Relevance: SharePoint
Target Audience: Call Centre Agents
Course Duration: 1 hour
Course Owner/Facilitator: Rashid Abrahams

Introduction to Healthcare - Module 3 – Membership Details and Plan Benefits - 2022

Category: Introduction to Healthcare - 2022
Skill Level: Basic
System/Tool Relevance: SharePoint
Target Audience: Call Centre Agents
Course Duration: 1 hour
Course Owner/Facilitator: Rashid Abrahams

Introduction to Healthcare - Module 4 – Claim Information - 2022

Category: Introduction to Healthcare - 2022
Skill Level: Basic
System/Tool Relevance: SharePoint
Target Audience: Call Centre Agents
Course Duration: 1 hour
Course Owner/Facilitator: Rashid Abrahams
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