Skill Level: Basic
System/Tool Relevance: Not applicable
Target Audience: All staff
Course Duration: 30 min
Course Owner/Facilitator: Noxolo Maqanda and Catherine Ross
Skill Level: Beginner
System/Tool Relevance: Not applicable
Target Audience: All employees
Course Duration: 1 Hour
Course Owner/Facilitator: Sithandiwe Ndlovu
Skill Level: Beginner
System/Tool Relevance: Not applicable
Target Audience: All employees
Course Duration: 1 Hour
Course Owner/Facilitator: Sithandiwe Ndlovu
Skill Level: Basic
System/Tool Relevance: Not Applicable
Target Audience: All staff
Course Duration: 30 min
Course Owner/Facilitator: Jamie-Lee Bowker
Skill Level: Basic
System/Tool Relevance: Not applicable
Target Audience: All staff
Course Duration: 30 min
Course Owner/Facilitator: Noxolo Maqanda and Catherine Ross
Skill Level: Basic
System/Tool Relevance: Not Applicable
Target Audience: All staff
Course Duration: 45 min
Course Owner/Facilitator: Nambitha Mfene

The Personal Health Record assist agents to understand how to use and navigate the intelligent hub to assist members. It is essentially a free benefit that empowers our members through health screening, ways of managing their own health and essentially how to manage their benefits better. It is entirely confidential and can only be viewed by the member themselves.

Skill Level: Basic
System/Tool Relevance: PHR app
Target Audience: Non-clinical Agents
Course Duration: 2 hours
Course Owner/Facilitator: Ursula Huxham