Category: Skills Development
Skill Level: Basic
System/Tool Relevance: NEXUS
Target Audience: Call center
Course Duration: 1 Hours
Course Owner/Facilitator: Rashid Abrahams
Search results: 1253
Category: SMAX - 2022
Skill Level: Basic
System/Tool Relevance: SMAX
Target Audience: All Employees
Course Duration: 3hrs
Course Owner/Facilitator: Carmel Khan
Category: SMAX - 2022
Skill Level: Basic
System/Tool Relevance: SMAX
Target Audience: All Employees
Course Duration: 3hrs
Course Owner/Facilitator: Carmel Khan
Category: SMAX - 2022
Skill Level: Basic
System/Tool Relevance: SMAX
Target Audience: All Employees
Course Duration: 3hrs
Course Owner/Facilitator: Carmel Khan
This module confirms the manner in which staff need to interact on the phone as an essential skill. For most professions, engaging with customers on the phone forms an integral part of the job.
Category: Skills Development
Skill Level: Basic
System/Tool Relevance: Telephone System
Target Audience: Agents
Course Duration: 45 min
Course Owner/Facilitator: Marisa Engelbrecht
Category: Skills Development
Skill Level: Basic
System/Tool Relevance: Telephone System
Target Audience: Call Centre Agents
Course Duration: 1 hour
Course Owner/Facilitator: Rashid Abrahams
This training document aims to provide users with guidance on how to use the NOC system and interpreting the system where all member information is displayed on one screen (Member View and Quick Correspondence View).
Category: Skills Development
Skill Level: Basic
System/Tool Relevance: NEXUS on Call
Target Audience: Non-clinical Agents
Course Duration: 2 hours
Course Owner/Facilitator: Nambitha Mfene
Category: Speech Analytics Roll Out Training
Skill Level: Basic
System/Tool Relevance: Nexidia
Target Audience: Team leaders and Managers/SM/GM
Course Duration: 15 minutes
Course Owner/Facilitator: Martha Wilson
- Teacher: Gerda Kuys
Category: Membership
Skill Level: Basic
System/Tool Relevance: Nexus
Target Audience: Membership Agents
Course Duration: 15 min
Course Owner/Facilitator: Gerda Kuys
This module provides new staff with the required standard on how to interact with the customer professionally on the phone. This is an essential skill. For many roles within an organisation, handling phone calls is an essential and crucial part of the job.
- Teacher: Rashid Abrahams
Category: Skills Development
Skill Level: Basic
System/Tool Relevance: Avaya Telephone System
Target Audience: Call Centre Agents
Course Duration: 2 hours
Course Owner/Facilitator: Rashid Abrahams
Skill Level: Testing
System/Tool Relevance: Testing
Target Audience: Testing
Course Duration: Testing
Course Owner/Facilitator: Testing
Category: Employee Onboarding
Skill Level: Beginner
System/Tool Relevance: Not applicable
Target Audience: All employees
Course Duration: 1 Hour
Course Owner/Facilitator: Sithandiwe Ndlovu
Category: Employee Onboarding
Skill Level: Beginner
System/Tool Relevance: Not applicable
Target Audience: All employees
Course Duration: 1 Hour
Course Owner/Facilitator: Sithandiwe Ndlovu
Category: Skills Development
Category: Employee Onboarding
Skill Level: Basic
System/Tool Relevance: Not Applicable
Target Audience: All staff
Course Duration: 30 min
Course Owner/Facilitator: Jamie-Lee Bowker
Category: Skills Development
Skill Level: Basic
System/Tool Relevance: UMS
Target Audience: Call Center Agents
Course Duration: 1hr
Course Owner/Facilitator: Carol Sikwane
Category: HBM Modules 2022
Skill Level: Intermediate
System/Tool Relevance: UMS; Nexus; Gexus; SPP
Target Audience: Clinical Agents
Course Duration: 1 hour 30 min
Course Owner/Facilitator: Lynette Adriaans
Category: HBM Project
Skill Level: Basic and Intermediate
System/Tool Relevance: UMS
Target Audience: Clinical Agents
Course Duration: 1 hour
Course Owner/Facilitator: Gilian Damons