Category: PKA VRG Assessing
Skill Level: Intermediate
System/Tool Relevance: UMS Nexus
Target Audience: Agents
Course Duration: 40
Course Owner/Facilitator: Thea Bothma
Search results: 1253
Category: PKA_Wellworx
Skill Level: Intermediate
System/Tool Relevance: Nexus
Target Audience: Call Centre and Admin Support Agents
Course Duration: 41
Course Owner/Facilitator: Eustacia Kekana
Category: PKA_Wellworx
Skill Level: Intermediate
System/Tool Relevance: Nexus
Target Audience: Back Office Support
Course Duration: 41 Minutes
Course Owner/Facilitator: Eustacia Kekana
Category: PKA VRG Assessing
Skill Level: Intermediate
System/Tool Relevance: UMS Nexus
Target Audience: Agents
Course Duration: 40
Course Owner/Facilitator: Thea Bothma
Category: PKA VRG Assessing
Skill Level: Intermediate
System/Tool Relevance: UMS Nexus
Target Audience: Agent
Course Duration: 41
Course Owner/Facilitator: Thea Bothma
The module gives new staff an overview of Prescribed Minimum Benefits (PMBs) and the legislation attached to PMBs. Staff will also be introduced to care plans which explain how PMB-related conditions tie in with benefits and affect the way claims would be paid.
Category: Skills Development
Skill Level: Basic
System/Tool Relevance: SharePoint
Target Audience: Call Centre Agents
Course Duration: 2 hours
Course Owner/Facilitator: Nambitha Mfene
- Teacher: Christel van Zyl
Category: Projects and Initiatives
Skill Level: Basic
System/Tool Relevance: One Mind
Target Audience: Clinical Agents
Course Duration: 15 min
Course Owner/Facilitator: Christel Van Zyl
Category: Non-Clinical Assessments: Products
Skill Level: Basic
System/Tool Relevance: SharePoint
Target Audience: Polmed Agents
Course Duration: 45 minutes
Course Owner/Facilitator: Rashid Abrahams
- Teacher: Rashid Abrahams
Category: Polmed 2025
Skill Level: Basic
System/Tool Relevance: ShairPoint
Target Audience: Polmed Staff Members
Course Duration: 2 Hours
Course Owner/Facilitator: Rashid Abrahams
Category: PKA_Call Centre & Back Office
Skill Level: Basic
System/Tool Relevance: SOP, Work Instructions, Scheme Policies & Procedures, Policies
Target Audience: Team Leaders, Call Centre Agents, Clerk: Claims Assessors, Agents: Email Correspondence, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas
Category: PKA_Call Centre & Back Office
Skill Level: Basic
System/Tool Relevance: SOP / Work Instructions / Scheme Policies / Email Communication / Policies
Target Audience: Call Centre & Back Office Agents , Team Leaders
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas
Category: Product Knowledge Assessments(PKA)
Skill Level: Intermediate
System/Tool Relevance: UMS Nexus
Target Audience: Agents
Course Duration: 41
Course Owner/Facilitator: Thea Bothma
Category: PKA_Polmed
Skill Level: Intermediate
System/Tool Relevance: UMS/Nexus
Target Audience: Agents
Course Duration: 41
Course Owner/Facilitator: Thea Bothma
Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: SOP, Policies, Work Instructions, Scheme Rules/ Policies
Target Audience: Credit Control Team Leader, Credit Controllers
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas
- Teacher: Rashid Abrahams
Category: Polmed 2025
Skill Level: Basic
System/Tool Relevance: SharePoint
Target Audience: POLMED Staff Member
Course Duration: 2 hours
Course Owner/Facilitator: Rashid Abrahams
- Teacher: Rashid Abrahams
Category: Polmed 2025
Skill Level: Basic
System/Tool Relevance: SharePoint
Target Audience: POLMED Staff Members
Course Duration: 2 hours
Course Owner/Facilitator: Rashid Abrahams
Category: PKA_ADRM
Skill Level: Intermediate
System/Tool Relevance: UMS Nexus
Target Audience: Agents
Course Duration: 40
Course Owner/Facilitator: Thea Bothma
Category: PKA_ADRM
Skill Level: Intermediate
System/Tool Relevance: UMS Nexus
Target Audience: Agents
Course Duration: 41
Course Owner/Facilitator: Thea Bothma
Category: PKA_ADRM
Skill Level: Intermediate
System/Tool Relevance: UMS Nexus
Target Audience: Agents
Course Duration: 40
Course Owner/Facilitator: Thea Bothma
Category: POPI NOTICE
Skill Level: Basic
System/Tool Relevance: POPI ACT
Target Audience: All Empl
Course Duration: 15 Min
Course Owner/Facilitator: Carmel Khan