Skill Level: Intermediate
System/Tool Relevance: Nexus
Target Audience: Call Centre and Admin Support
Course Duration: 41 Minutes
Course Owner/Facilitator: Eustacia Kekana
Skill Level: Intermediate
System/Tool Relevance: Nexus
Target Audience: Call Center and Back Office
Course Duration: 41 Minutes
Course Owner/Facilitator: Eustacia Kekana
Skill Level: Intermediate
System/Tool Relevance: Nexus
Target Audience: Call Center and Back Office
Course Duration: 41 Minutes
Course Owner/Facilitator: Eustacia Kekana
Skill Level: Basic
System/Tool Relevance: Polmed Benefit and Scheme Rules Changes 2024, Polmed Annexure E - Preventative Healthcare Benefits 2024
Target Audience: Team Leaders, Call Centre Agents, Clerk: Claims Assessors, Agents: Email Correspondence, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas
Skill Level: Basic
System/Tool Relevance: Polmed Benefits and Scheme Rules Changes 2024
Target Audience: Team Leaders, Call Centre Agents, Clerk: Claims Assessors, Agents: Email Correspondence, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas
Skill Level: Basic
System/Tool Relevance: AfroCentric Protection of Personal Information Policy
Target Audience: Team Leaders, Call Centre Agents, Clerk: Claims Assessors, Agents: Email Correspondence, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas
Skill Level: Basic
System/Tool Relevance: Polmed hearConnect, SAOPA Communication & One Mind
Target Audience: Team Leaders, Call Centre Agents, Clerk: Claims Assessors, Agents: Email Correspondence, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas
Skill Level: Basic
System/Tool Relevance: CMM & HBM
Target Audience: Team Leaders, Call Centre Agents, Clerk: Claims Assessors, Agents: Email Correspondence, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas
Skill Level: Basic
System/Tool Relevance: SOP, Work Instructions, Scheme Policies & Procedures, Policies
Target Audience: Team Leaders, Call Centre Agents, Clerk: Claims Assessors, Agents: Email Correspondence, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas
Skill Level: Basic
System/Tool Relevance: SOP, Work Instructions, Scheme Policies & Procedures, Policies
Target Audience: Team Leaders, Call Centre Agents, Clerk: Claims Assessors, Agents: Email Correspondence, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas
Skill Level: Basic
System/Tool Relevance: SOP, Work Instructions, Scheme Policies, SPN Procedures
Target Audience: Call Centre / Back Office Agents, Team Leaders
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas
Skill Level: Basic
System/Tool Relevance: SOP, Work Instructions, Scheme Policies & Procedures, Policies
Target Audience: Team Leaders, Call Centre Agents, Clerk: Claims Assessors, Agents: Email Correspondence, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas
Skill Level: Basic
System/Tool Relevance: SOP / Work Instructions / Scheme Policies / Email Communication / Policies
Target Audience: Call Centre & Back Office Agents , Team Leaders
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas