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PKA_ Credit Control_November 2023

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: 2024 BonCap Income Verification & Option Change Requests
Target Audience: Credit Controllers, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ Credit Control_October 2023

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: Bonitas House Rules, AfroCentric Disciplinary Policy
Target Audience: Credit Controllers, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ Credit Control_September 2023

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: One Mind
Target Audience: Credit Controllers, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ Fedhealth _aPMB Clinical PKA February 2024

Category: PKA_aPMB
Skill Level: Intermediate
System/Tool Relevance: One Mind / Barloworld Medical Scheme 2024 Changes Fedhealth New Benefit and Changes 2024 Horizon Medical Scheme 2024 Benefits SABC Medical Scheme 2024 Changes Parmed Medical Aid Scheme 2024 Changes And aPMB Reimbursement Guidelines
Target Audience: Fedhealth aPMB Clinical Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_ Finance_April 2023

Category: PKA_Finance
Skill Level: Basic
System/Tool Relevance: Scheme Rules, Work Instructions, SOP, Policies
Target Audience: Cashbook Clerks, Bookkeepers, Creditors Clerks
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ Finance_August 2023

Category: PKA_Finance
Skill Level: Basic
System/Tool Relevance: System/Tool Relevance: SOP, Work Instructions, Policies
Target Audience: Cash Book Clerks, Bookkeepers, Creditors Clerks
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ Finance_July 2023

Category: PKA_Finance
Skill Level: Basic
System/Tool Relevance: SOP, Work Instructions, Policies
Target Audience: Cash Book Clerks, Bookkeepers, Creditors Clerks
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ Finance_June 2023

Category: PKA_Finance
Skill Level: Basic
System/Tool Relevance: SOP, Work Instructions, Policies
Target Audience: Cash Book Clerks, Bookkeepers, Creditors Clerks
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ Finance_May 2023

Category: PKA_Finance
Skill Level: Basic
System/Tool Relevance: SOP, Work Instructions, Policies
Target Audience: Cash Book Clerks, Bookkeepers, Creditors Clerks,
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ GEMS ADRM_June 2023

Category: PKA_ADRM
Skill Level: Basic
System/Tool Relevance: Scheme Policies / Procedures, Work Instructions, SPN Procedures, Policies
Target Audience: Team Leaders, Specialist - Care Managers, Counselor: Life Coach, Coordinator: Personal Health
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ GEMS CDM_January 2024

Category: PKA_Debt Management & Call Centre
Skill Level: Basic
System/Tool Relevance: GEMS Action Guides, GEMS Debt Management Policy
Target Audience: Credit Controllers, Call Centre Agents , Team Leaders
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ GEMS CDM_June 2023

Category: PKA_Debt Management & Call Centre
Skill Level: Basic
System/Tool Relevance: Scheme Rules, SOP, Work Instruction, Policies, Business Processes, Noddy Guides
Target Audience: Credit Controllers, Call Centre Agents , Team Leaders
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ Membership_June 2023

Category: PKA_Membership
Skill Level: Basic
System/Tool Relevance: SOP / Work Instructions / Policies
Target Audience: Membership Clerks, Quality Controllers, Underwriters, Broker Support Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ Membership_November 2023

Category: PKA_Membership
Skill Level: Basic
System/Tool Relevance: 2024 BonCap Income Verification & Option Change requests
Target Audience: Membership Clerks, Quality Controllers, Underwriters, Broker Support Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ PKA_Centralised Unit CMM Clinical February 2024

Category: PKA_CMM Clinical
Skill Level: Intermediate
System/Tool Relevance: One Mind / Barloworld Medical Scheme 2024 Changes Fedhealth New Benefit and Changes 2024 Horizon Medical Scheme 2024 Benefits SABC Medical Scheme 2024 Changes Parmed Medical Aid Scheme 2024 Changes And Beneficiary and Medicine Management Structure
Target Audience: Centralised Unit CMM Clinical Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_ POLMED Scheme Finance_ August 2023

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: SOP, Policies, Work Instructions, Scheme Rules/ Policies
Target Audience: Team Leader, Credit Controllers Membership Clerks, Quality Controllers, Underwriters
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ POLMED Scheme Finance_April 2023

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: Scheme Rules/Policies, Work Instructions, SOP, Policies
Target Audience: Credit Controllers, Membership Clerks Quality Controllers, Team Leaders
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ POLMED Scheme Finance_February 2024

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: POLMED Scheme Rules
Target Audience: Credit Control Team Leader, Credit Controllers, Membership Clerks, Quality Controllers , Underwriters
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ POLMED Scheme Finance_January 2024

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: AfroCentric Disciplinary Management Policy, AfroCentric Absent Management Policy
Target Audience: Credit Control / Membership Team Leader, Credit Controllers, Membership Clerks, Quality Controllers, Underwriters
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_ POLMED Scheme Finance_November 2023

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: One Mind & AfroCentric Performance Management Policy
Target Audience: Credit Controllers, Team Leader, Membership Clerks, Quality Controllers , Underwriters
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas
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