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Upfront Returns and Duplicate PARs 2022 copy 2

Category: HBM Project
Skill Level: Basic and Intermediate
System/Tool Relevance: UMS
Target Audience: Clinical Agents
Course Duration: 1 hour
Course Owner/Facilitator: Gilian Damons

Upskilling

Category: Test
Skill Level: Intermediate
System/Tool Relevance: UMS Nexus
Target Audience: Call Centre Agents
Course Duration: 1 hour
Course Owner/Facilitator: Kgauhelo Nyane

Vrg Assessing Capturing PKA February 2023

Category: Product Knowledge Assessments(PKA)
Skill Level: Intermediate
System/Tool Relevance: UMS Nexus
Target Audience: Agents
Course Duration: 41
Course Owner/Facilitator: Thea Bothma

Vrg Assessing Dental and Pathology PKA February 2023

Category: Product Knowledge Assessments(PKA)
Skill Level: Intermediate
System/Tool Relevance: UMS Nexus
Target Audience: Agents
Course Duration: 41
Course Owner/Facilitator: Thea Bothma

Vrg Assessing Interventions PKA February 2023

Category: Product Knowledge Assessments(PKA)
Skill Level: Intermediate
System/Tool Relevance: UMS Nexus
Target Audience: Agents
Course Duration: 41
Course Owner/Facilitator: Thea Bothma

Vrg Assessing PMB Team PKA February 2023

Category: Product Knowledge Assessments(PKA)
Skill Level: Intermediate
System/Tool Relevance: UMS Nexus
Target Audience: Agents
Course Duration: 41
Course Owner/Facilitator: Thea Bothma

Vrg Query Assessing PKA February 2023

Category: PKA VRG Assessing
Skill Level: Intermediate
System/Tool Relevance: Ums Nexus
Target Audience: Agents
Course Duration: 41
Course Owner/Facilitator: Thea Bothma

Where and How to Request a Membership Card

Category: Membership
Skill Level: Intermediate
System/Tool Relevance: Nexus
Target Audience: Call Centre Agents
Course Duration: 30 min
Course Owner/Facilitator: Gerda Kuys

Where to View and How to Interpret a Members Bank Details

Category: Membership
Skill Level: Intermediate
System/Tool Relevance: Nexus
Target Audience: Call Centre Agents
Course Duration: 30 min
Course Owner/Facilitator: Gerda Kuys

Writing Fundamentals 2024

Category: Skills Development
Skill Level: Basic
System/Tool Relevance: N/A
Target Audience: Call Centre Agents
Course Duration: 3 hours
Course Owner/Facilitator: Laudette Paulo

YE_How to Do a BonCap Option Change

Category: Membership
Skill Level: Basic
System/Tool Relevance: Nexus
Target Audience: Membership Agents
Course Duration: 15 min
Course Owner/Facilitator: Gerda Kuys

YE_How to Process a Generic Option Change

Category: Membership
Skill Level: Basic
System/Tool Relevance: Nexus
Target Audience: Membership Agents
Course Duration: 15 min
Course Owner/Facilitator: Gerda Kuys

YE_How to Update Max Age, Students, Annual and Special Dependent Reviews

Category: Membership
Skill Level: Basic
System/Tool Relevance: Nexus
Target Audience: Membership Agent
Course Duration: 15 min
Course Owner/Facilitator: Gerda Kuys
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