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PKA_POLMED Finance_February 2024

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: POLMED Debt Policy
Target Audience: Scheme Accountants
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_Polmed Membership_June 2023

Category: PKA_Membership
Skill Level: Basic
System/Tool Relevance: Scheme Policies / Procedures, Work Instructions, SPN Procedures, Policies
Target Audience: Team Leader, Membership Clerks, Quality Controllers, Underwriters
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_Polmed Pre-Auth & Case Management_January 2024

Category: PKA_Pre-Authorisation
Skill Level: Basic
System/Tool Relevance: Polmed Benefit and Scheme Changes 2024
Target Audience: Case Managers, Agents - Pre-Auth
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_Product Changes 2023 Gaps PKA_March 2023

Category: PKA_Corporate Schemes
Skill Level: Basic
System/Tool Relevance: OneMind
Target Audience: Corporate Schemes Ops Call Centre/Admin Agents
Course Duration: 1hour
Course Owner/Facilitator: Nazlie Biggars

PKA_Psyc Case Man_February 2023

Category: PKA_Psych Case Management
Skill Level: Intermediate
System/Tool Relevance: OneMind
Target Audience: Psyc Case Man Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Psych Case Man_April 2023

Category: PKA_Psych Case Management
Skill Level: Advance
System/Tool Relevance: One Mind / HBMALL - MENTAL HEALTH ADMISSIONS SOP
Target Audience: GEMS HEM Psych CM Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Psych Case Man_April 2024

Category: PKA_Psych Case Management
Skill Level: Intermediate
System/Tool Relevance: One Mind /HBMALL - SUBSTANCE ABUSE DISORDERS
Target Audience: GEMS HEM Psych CM Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Psych Case Man_August 2023

Category: PKA_Psych Case Management
Skill Level: Intermediate
System/Tool Relevance: GEMS MENTAL HEALTH RATIFICATION EX GRATIA PROCESS| | CASE MANAGER (SINGLE ROLE)
Target Audience: HEM Psych CM Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Psych Case Man_January 2024

Category: PKA_Psych Case Management
Skill Level: Intermediate
System/Tool Relevance: One Mind / HBMALL - Mental Health admissions
Target Audience: GEMS HEM Psych CM Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Psych Case Man_July 2023

Category: PKA_Psych Case Management
Skill Level: Intermediate
System/Tool Relevance: One Mind / GEMS: Late Par Penalty
Target Audience: GEMS HEM Psych Case Man. Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Psych Case Man_March 2023

Category: PKA_Psych Case Management
Skill Level: Advance
System/Tool Relevance: One Mind: GEMS – REVOKING AUTHORISATIONS
Target Audience: Psych CM Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Psych Case Man_March 2024

Category: PKA_Psych Case Management
Skill Level: Intermediate
System/Tool Relevance: One Mind / GEMS - COMMUNICATION TO MEMBERS AND PROVIDERS
Target Audience: GEMS Psych Case Man Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Psych Case Man_May 2023

Category: PKA_Psych Case Management
Skill Level: Advance
System/Tool Relevance: One Mind / HBMALL - IRON DEFICIENCY ANEAMIA AND PARENTERAL IRON
Target Audience: Psych CM Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Psych Case Man_October 2023

Category: PKA_Psych Case Management
Skill Level: Intermediate
System/Tool Relevance: One Mind / : GEMS - COMMUNICATION TO MEMBERS AND PROVIDERS
Target Audience: GEMS Psych CM Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Psych Case Man_September 2023

Category: PKA_Psych Case Management
Skill Level: Intemediate
System/Tool Relevance: One Mind / GEMS MENTAL HEALTH CASE MANAGER (SINGLE ROLE) MANAGEMENT OF ADMISSIONS TO MENTAL HEALTH DAY HOSPITALS/ FACILITIES
Target Audience: GEMS HEM Psych CM Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Renal Case Man _March 2024

Category: PKA_Renal Case Management
Skill Level: Intermediate
System/Tool Relevance: One Mind / GEMS - COMMUNICATION TO MEMBERS AND PROVIDERS
Target Audience: GEMS Renal Case Man Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Renal Case Man_April 2023

Category: PKA_Renal Case Management
Skill Level: Advance
System/Tool Relevance: One Mind / GEMS - COMMUNICATION TO MEMBERS AND PROVIDERS
Target Audience: GEMS HEM Renal CM Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Renal Case Man_April 2024

Category: PKA_Renal Case Management
Skill Level: Intermediate
System/Tool Relevance: One Mind / GEMS - UNDERWRITING AND MONITOR MEMBER FOR POSSIBLE NON- DISCLOSURE
Target Audience: GEMS HEM Renal CM
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Renal Case Man_August 2023

Category: PKA_Renal Case Management
Skill Level: Intermediate
System/Tool Relevance: HBMALL - GENERIC CASE MANAGEMENT - SOP
Target Audience: HEM Renal CM Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Renal Case Man_February 2023

Category: PKA_Renal Case Management
Skill Level: Intermediate
System/Tool Relevance: OneMind
Target Audience: Renal CM Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross
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