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PKA_Credit Control_April 2024

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: Membership Management Policy
Target Audience: Bonitas Membership/ Credit Control, Members Portion
Course Duration: 40 min
Course Owner/Facilitator: Renado Campbell

PKA_Credit Control_April 2024 copy 2

Category: PKA_Members Portion
Skill Level: Basic
System/Tool Relevance: Membership Management Policy
Target Audience: Bonitas Membership/ Credit Control, Members Portion
Course Duration: 40 min
Course Owner/Facilitator: Renado Campbell

PKA_Credit Control_February 2023

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: SOP / Work Instructions / Policies
Target Audience: Credit Controllers
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_Credit Control_February 2024

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: Bonitas Medical Fund Credit Control Policy
Target Audience: Credit Controllers, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_Credit Control_Jan 2022

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: SOP / Work Instruction / Policies
Target Audience: Credit Controllers
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_Credit Control_January 2023

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: SOP/ Work Instructions/ Policies, Scheme Policies
Target Audience: Credit Controllers, Membership Clerks,
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_Credit Control_January 2024

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: Bonitas Medical Fund Scheme Finance Objectives 2023 - 2024, Bonitas Medical Fund Credit Control Policy
Target Audience: Credit Controllers, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_Credit Control_July 2023

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: SOP, Work Instructions , Policies
Target Audience: Credit Controllers, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_Credit Control_June 2023

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: SOP, Work Instructions , Policies
Target Audience: Credit Controllers
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_Credit Control_March 2024

Category: PKA_Credit Control
Skill Level: Basic
System/Tool Relevance: Bonitas Credit Control processes on One Mind
Target Audience: Credit Controllers, Back Office Agents
Course Duration: 40 Minutes
Course Owner/Facilitator: Shirley Thomas

PKA_Escalations_June 2023_Bonitas App

Category: PKA_Escalations
Skill Level: Basic
System/Tool Relevance: OneMind
Target Audience: Bonitas Operations and BDS Staff
Course Duration: 1hour
Course Owner/Facilitator: Nazlie Biggars

PKA_Escalations_March 2023_BonSave and BonFit Select Options

Category: PKA_Escalations
Skill Level: Basic
System/Tool Relevance: OneMind
Target Audience: Bonitas Operations
Course Duration: 1 hour
Course Owner/Facilitator: Nazlie Biggars

PKA_Ex Gratia-January 2023

Category: PKA_Ex Gratia
Skill Level: Intermediate
System/Tool Relevance: UMS / OneMind
Target Audience: Ex Gratia Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Ex-Gratia_January 2024

Category: PKA_Ex Gratia
Skill Level: Intermediate
System/Tool Relevance: One Mind / Clinical Governance and Administration Committee Guidelines for Ex Gratia applications
Target Audience: GEMS Ex Gratia Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Ex-Gratia_June 2023

Category: PKA_Ex Gratia
Skill Level: Intermediate
System/Tool Relevance: One Mind / HBMALL - Cochlear Implant SOP
Target Audience: GEMS Ex-gratia Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_Ex-Gratia_November 2023

Category: PKA_Ex Gratia
Skill Level: Intermediate
System/Tool Relevance: One Mind / HBMALL - HOME OXYGEN
Target Audience: GEMS Ex Gratia Agents
Course Duration: 40 minutes
Course Owner/Facilitator: Catherine Ross

PKA_FDH PKA Client Operation November 2022 Open Book

Category: PKA_Client Operations
Skill Level: Intermediate
System/Tool Relevance: Nexus
Target Audience: Call Centre and Admin Support
Course Duration: 41Minutes
Course Owner/Facilitator: Eustacia Kekana

PKA_Fedhealth aPMB Clinical PKA April 2024

Category: PKA_aPMB
Skill Level: Intermediate
System/Tool Relevance: UMS Nexus
Target Audience: Agents
Course Duration: 40
Course Owner/Facilitator: Thea Bothma

PKA_Fedhealth aPMB Clinical PKA March 2024

Category: PKA_aPMB
Skill Level: Intermediate
System/Tool Relevance: UMS Nexus
Target Audience: Agents
Course Duration: 40
Course Owner/Facilitator: Thea Bothma

PKA_Fedhealth Scheme Finance Credit Control April 2024

Category: Fedhealth Credit Control
Skill Level: Intermediate
System/Tool Relevance: edhealth Credit Control Policy & Fedhealth Credit Control Policy for MediVault Debtors
Target Audience: Credit Controllers, Membership Clerks, Quality Controllers
Course Duration: 40
Course Owner/Facilitator: Thea Bothma
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