- Teacher: Gerda Kuys
Category: Membership
Skill Level: Basic
System/Tool Relevance: Nexus
Target Audience: Membership Agents
Course Duration: 15 min
Course Owner/Facilitator: Gerda Kuys
Search results: 1253
Category: Skills Development
Skill Level: Basic
System/Tool Relevance: NICE
Target Audience: Contact Centre
Course Duration: 4 Hours
Course Owner/Facilitator: Ursula Huxham
This course is designed to specifically focus on
gaps identified by the Project Team. The NOC system is used for any customer
related enquiries and allows for call logging and queries from the same
platform. This enables us to provide better service to our clients.
Category: Skills Development
Skill Level: Basic
System/Tool Relevance: NOC
Target Audience: Call Centre Agents
Course Duration: 30 min
Course Owner/Facilitator: Rashid Abrahams
This course is designed to specifically focus on
gaps identified by the Project Team. The NOC system is used for any customer
related enquiries and allows for call logging and queries from the same
platform. This enables us to provide better service to our clients.
Category: Skills Development
Skill Level: Basic
System/Tool Relevance: NOC
Target Audience: Call Centre Agents
Course Duration: 30 min
Course Owner/Facilitator: Rashid Abrahams
This course is designed to specifically focus on
gaps identified by the Project Team. The NOC system is used for any customer
related enquiries and allows for call logging and queries from the same
platform. This enables us to provide better service to our clients.
Category: Skills Development
Skill Level: Basic
System/Tool Relevance: NOC
Target Audience: Call Centre Agents
Course Duration: 30 min
Course Owner/Facilitator: Rashid Abrahams
This course is designed to specifically focus on
gaps identified by the Project Team. The NOC system is used for any customer
related enquiries and allows for call logging and queries from the same
platform. This enables us to provide better service to our clients.
Category: Skills Development
Skill Level: Basic
System/Tool Relevance: NOC
Target Audience: Call Centre Agents
Course Duration: 30 min
Course Owner/Facilitator: Rashid Abrahams
Category: Skills Development
Skill Level: Intermediate
System/Tool Relevance: NEXUS
Target Audience: Managers
Course Duration: 2 Hours
Course Owner/Facilitator: Rashid Abrahams
Skill Level: Basic
System/Tool Relevance: Nexus/Gexus
Target Audience: Call centre agents
Course Duration: 90 minutes
Course Owner/Facilitator: CMM learning consultants
Skill Level: Basic
System/Tool Relevance: Nexus/Gexus
Target Audience: Call centre agents
Course Duration: 90 minutes
Course Owner/Facilitator: CMM Learning consultants
Skill Level: Basic
System/Tool Relevance: Nexus
Target Audience: Call centre agents
Course Duration: 90 minutes
Course Owner/Facilitator: CMM learning consultants
Skill Level: Basic
System/Tool Relevance: Nexus/Gexus
Target Audience: call centre agents
Course Duration: 90 minutes
Course Owner/Facilitator: CMM Learning Consultants
Skill Level: Basic
System/Tool Relevance: Nexus/Gexus
Target Audience: call centre agents
Course Duration: 90 minutes
Course Owner/Facilitator: CMM learning consultants
Skill Level: Basic
System/Tool Relevance: Gexus/Nexus
Target Audience: Call centre agents
Course Duration: 90 minutes
Course Owner/Facilitator: CMM Learning consultants
Skill Level: Basic
System/Tool Relevance: Nexus/Gexus
Target Audience: Call centre agents
Course Duration: 90 minutes
Course Owner/Facilitator: CMM Learning consultants
Category: Assessments
Skill Level: Intermediate
System/Tool Relevance: Onemind Online Course
Target Audience: New Applications
Course Duration: 1 Hour
Course Owner/Facilitator: Rory Smuts
- Teacher: Annah Banda
Category: Clinical Assessments: HBM Oncology
Skill Level: Basic
System/Tool Relevance: UMS
Target Audience: Oncology Case Managers
Course Duration: 1 hour
Course Owner/Facilitator: Annah Banda
Category: Clinical Assessments: HBM Oncology
Skill Level: Advanced
System/Tool Relevance: Brachytherapy Guidelines, working instructions and clinical policy tool
Target Audience: Case Managers and HLQ
Course Duration: 1 hour
Course Owner/Facilitator: Annah Banda
- Teacher: Annah Banda
Category: Clinical Assessments: HBM Oncology
Skill Level: Basic
System/Tool Relevance: UMS
Target Audience: Oncology Call Centre
Course Duration: 1 hour
Course Owner/Facilitator: Annah Banda
- Teacher: Annah Banda
Category: Oncology 2023
Skill Level: Basic
System/Tool Relevance: UMS and SharePoint
Target Audience: Call Centre Agents; Case Management; HQL Consultants
Course Duration: 30 min
Course Owner/Facilitator: Annah Banda
- Teacher: Annah Banda
Category: Oncology 2023
Skill Level: Advanced
System/Tool Relevance: UMS and PET/CT Guidelines
Target Audience: Case management and HQL consultants
Course Duration: 1hour
Course Owner/Facilitator: Annah Banda