This module provides new staff with the required standard on how to interact with the customer professionally on the phone. This is an essential skill. For many roles within an organisation, handling phone calls is an essential and crucial part of the job.
- Teacher: Rashid Abrahams
Skill Level: Basic
System/Tool Relevance: Avaya Telephone System
Target Audience: Call Centre Agents
Course Duration: 2 hours
Course Owner/Facilitator: Rashid Abrahams