The module gives new staff an overview of Prescribed Minimum Benefits (PMBs) and the legislation attached to PMBs. Staff will also be introduced to care plans which explain how PMB-related conditions tie in with benefits and affect the way claims would be paid. 

Skill Level: Basic
System/Tool Relevance: SharePoint
Target Audience: Call Centre Agents
Course Duration: 2 hours
Course Owner/Facilitator: Nambitha Mfene